Wednesday, September 08, 2004

India will turn you into a unnecessarily rude person

You must be wondering what do I mean by the title. Most people on whom you rely on for service lack professionalism to the core and especially evident in services where education does not matter. Examples of this are, servicing your appliances, carpenters, plumbers etc. There are other cases where big companies operate their tech support teams and you will find most of them will put a pea-brain to shame. I am talking about companies like Citibank, Tata Indicom (phone) etc. As long as you owe them money, the attention to service or detail is at its highest. The minute they have to provide you the service for the money that you have already parted with or have to issue refund, things are 180 degrees out of whack. So, everyday you are praying to yourself that hopefully nothing goes wrong in your day that requires somebody to come and assist you. Because of the way they behave, the next time you will start off very aggressively and so end up becoming rude for no good reason. I don't need extra incentive to be rude to someone but even I get challenged. You can only imagine people like Bhavani who are so composed but are required to scream at people. If you want to hear more interesting stories ask someone like Sathish who had to deal with lots of such people in order to build his house. Not only are the stories good entertainment (after the fact and over a beer) but you can only imagine the persons state of mind when they are going through it.

So, beware of people who paint a very rosy picture of things here because you do have to deal with some ground realities. The solution, hire a house manager and let him deal with all the hassles.

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